Delivery Policy

1. Delivery areas

• Green Sortie currently delivers only to selected areas within and around Nagpur (Maharashtra), as shown/confirmed on the website or at the time of placing your order or subscription.
• Delivery availability to a particular address is subject to our serviceability, daily capacity, and operational constraints and may change over time.
• If your address falls outside our serviceable area or becomes non-serviceable for any reason (operational, safety, or regulatory), Green Sortie reserves the right to refuse or discontinue deliveries to that address.

2. Delivery timings and slots

• Deliveries are made in pre-defined time windows (for example, lunch and/or dinner slots) shown on the website when you place or manage your subscription.
• The time windows shown are indicative; actual delivery times may vary based on order volume, traffic, weather, festivals, and other factors beyond our control.
• Green Sortie will make reasonable efforts to deliver within the communicated time window, but delays may occur, and delivery time is not guaranteed.
• In case of significant delays, we may try to inform you through call/SMS/WhatsApp when feasible.

3. Delivery for subscriptions and planner

• When you purchase a subscription plan, you gain access to the Planner on the website, where you can view:
  • Your scheduled delivery days and meals.
  • The menu for specific dates.
  • Nutritional information for those meals.
• Deliveries are made as per the active schedule visible in your Planner, subject to any holidays/off‑days or operational changes notified by Green Sortie.
• If you update your address in the Planner or account, deliveries will be made to the updated address only if it is within our serviceable area; otherwise, you may be asked to provide an alternate serviceable address.

4. Per-day meal cancellation (3-hour rule)

• You may cancel a specific day’s meal only through the Planner, and only up to a maximum of 3 hours before the start of the relevant delivery slot.
• Cancellations requested by phone/WhatsApp before the 3-hour cut-off time will be accepted.
• Approved per-day cancellations will be treated as per the subscription rules shown on the website (for example, extension of plan days or adjustment through credits), but will not change the rule that an ongoing month of a subscription is non-cancellable.
• If you do not use the Planner to cancel in time and do not accept delivery, no refund or replacement will be due.

5. Customer responsibilities at delivery

To ensure smooth delivery, you agree to:

• Provide accurate and complete delivery address, nearby landmark, and active mobile number.
• Keep your phone reachable during the delivery window for directions or confirmation.
• Ensure that you or an authorized person is available to receive the order at the delivery address.
• If delivery fails because of a wrong address, closed premises, no response at the door/phone, or refusal to accept without a valid issue with the order, the order will be treated as delivered, and no refund/reshipment will be provided.
• In guarded/secure buildings, you are responsible for allowing timely access to delivery personnel as per your society/building rules.

6. Delivery conditions and food handling

• Delivery personnel are instructed to handle food hygienically and transport meals in suitable containers or bags so that food reaches you in good condition.
• After delivery, you are responsible for promptly receiving and properly storing the food (e.g., consuming soon after receipt or refrigerating if required).
• Green Sortie will not be responsible for any quality or safety issues arising from delays in taking delivery, improper storage, or consumption beyond a reasonable period after delivery.

7. Multiple attempts and undeliverable orders

• Typically, only one delivery attempt is made per order/meal. In case of minor issues (e.g., need for directions), the delivery partner may try to contact you by phone.
• If you remain unreachable or the address is not accessible, the order may be marked as undeliverable.
• Undeliverable orders due to customer-side reasons (wrong address, no response, refusal, entry restrictions not arranged by the customer) will not be refunded or redelivered.
• Repeated delivery failures may result in temporary or permanent suspension of service to that address or account.

8. Delivery charges

• Delivery charges, if applicable, will be shown at checkout or in your subscription details.
• Green Sortie may change delivery charges from time to time, introduce free‑delivery thresholds, or run promotional offers with modified delivery fees.
• Any such changes will generally apply prospectively and will be visible before confirming your order or subscription.

9. Exceptions, holidays, and force majeure

• Deliveries may be suspended or rescheduled on certain public holidays, local events, or other days announced by Green Sortie. Where possible, such changes will be communicated via website updates or customer messaging.
• In events beyond our reasonable control (force majeure), such as natural disasters, strikes, riots, major traffic disruptions, lockdowns, or government restrictions, deliveries may be delayed, rescheduled, or cancelled.
• In such cases, Green Sortie may offer rescheduling or credits as per internal policy, but is not obligated to provide cash refunds unless otherwise required by law.