Terms & Conditions

1. Introduction

Welcome to Green Sortie (“Green Sortie”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile site, and any related services for ordering and subscription of meals (collectively, the “Services”).

By accessing our website and/or placing an order or subscribing to any meal plan, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

2. Company and service details

• Green Sortie is a cloud kitchen providing prepared meals and meal subscription services, with no dine‑in facility.
• Our Services are currently available only in designated delivery areas notified on our website or at the time of order.
• You confirm that you are at least 18 years of age and legally capable of entering into a binding contract under Indian law.
• If you are using the Services on behalf of another person, you represent that you are authorised to accept these Terms on their behalf.

3. Account registration and user obligations

To use certain features (like subscriptions, order history, wallet/credits), you may need to create an account by providing accurate and complete information. You agree to keep your information updated and maintain the confidentiality of your login credentials. You are solely responsible for all activities that occur under your account.

4. Menu, pricing and taxes

All menu items, descriptions, images and prices shown on the website are indicative and subject to change at any time without prior notice. Prices are in INR and may be inclusive or exclusive of applicable taxes, which will be displayed at checkout. Portion sizes and presentation may vary from images or descriptions. Green Sortie reserves the right to modify, discontinue, or replace any item or plan at its sole discretion.

5. Ordering process (single orders)

• Orders can be placed through our website and any other authorised channel notified by us.
• An order placed by you is an offer to purchase; it is accepted only when we confirm the order and receive payment, where applicable.
• We may decline or cancel any order if the delivery location is outside our serviceable area, items are not available, there is a lack of capacity, or suspicious activity is detected.

7. Subscription cancellations and running‑month rule

8. Per‑day meal cancellation via planner

You may cancel a meal for any specific day only through the Planner and only up to a maximum of 3 hours before the scheduled delivery time. Requests made after the 3‑hour cut‑off will not be accepted, and the meal will be treated as delivered.

9. Customer responsibilities at delivery

If delivery cannot be completed due to inaccurate address, non‑availability, or refusal to accept without valid reason, the order will be considered fulfilled and no replacement or refund will be due.

10. Food quality, safety and allergies

The kitchen may handle common allergens such as nuts, gluten, dairy, soy, etc., and complete allergen separation or zero cross‑contamination cannot be guaranteed. You are responsible for communicating severe allergies before ordering.

11. Consumption and storage

Meals should be consumed within 2 hours of delivery at room temperature or refrigerated promptly. Green Sortie is not responsible for deterioration arising from improper storage or delayed consumption.

18. Limitation of liability

To the maximum extent permitted by law, Green Sortie's total aggregate liability for any claim shall be limited to the amount paid by you for the specific order or subscription in dispute.

22. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to any mandatory provisions of law, courts in Aurangabad, Maharashtra shall have exclusive jurisdiction over any disputes.