Privacy Policy

1. Introduction

2. Information we collect

We may collect the following types of information from you:

• Contact details: Name, mobile number, email address, delivery address.
• Account details: Username, password, profile information, preferences.
• Order details: Order history, subscription plan, meal preferences, feedback, support queries.
• Payment details: Payment method, limited payment information processed via secure payment gateways (we do not store full card or UPI credentials on our servers).
• Technical data: IP address, browser type, device information, operating system, access time, pages viewed, and cookies or similar technologies used on our website.
• Communication data: Messages, emails, phone/WhatsApp interactions related to orders, support and feedback.

You can choose not to provide certain information, but this may limit your ability to use some features (for example, placing orders or managing subscriptions).

3. How we use your information

We use your information to:

• Process and deliver your orders and subscriptions.
• Manage your account, planner, and subscription settings.
• Show you your meal plan, daily menu, and nutritional information in the planner.
• Communicate with you about order confirmations, updates, cancellations, refunds, and support.
• Send important service‑related alerts (such as changes in delivery, off‑days, or policy updates).
• Improve our menu, website, services and customer experience.
• Prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.
• Send you offers, promotions, and marketing communications (only if you consent or as allowed by law, with an option to opt out).

4. Cookies and tracking technologies

Our website may use cookies, web beacons and similar technologies to:

• Keep you signed in and remember your preferences (e.g., address, default plan).
• Understand how you use the website, so we can improve performance and usability.
• Measure effectiveness of campaigns, offers, and website features.

You can control cookies through your browser settings, but disabling them may affect some website functions (such as login or planner access).

5. Sharing of information

We may share your information only with:

• Service providers: Payment gateways, hosting providers, cloud services, SMS/email/WhatsApp providers and IT support who help us run our services.
• Delivery partners: To deliver your meals to the correct location (name, phone, address, order details).
• Professional advisors: Lawyers, auditors, or consultants, when reasonably necessary for our business or legal compliance.
• Government/authorities: When required by law, regulation, court order, or to respond to lawful requests.
• Other parties: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information to third parties for their independent marketing purposes.

6. Data retention

We retain your personal information:

• For as long as you have an active account or ongoing subscription with us.
• For as long as necessary to fulfil the purposes described in this Policy.
• For additional periods required or permitted by law (for example, for accounting, tax, or dispute‑resolution purposes).

When information is no longer required, we will delete it or store it in a form that does not personally identify you, as per applicable law.

7. Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.

While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security of data transmitted to or stored on our systems.

8. Your rights and choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain information, where legally permissible.
• Withdraw consent for marketing communications at any time (for example, by using “unsubscribe” options or contacting us).

9. Third‑party links

Our website or communications may contain links to third‑party websites, apps or services (for example, payment gateways, social media pages).

These third parties have their own privacy policies, and we are not responsible for their practices; you are encouraged to review their policies separately.

10. Children’s privacy

Our services are intended for use by persons who can enter into a valid contract under Indian law.

We do not knowingly collect personal information from children below the age permitted by law; if you believe a child has provided us information, please contact us so we can delete it where required.